Shipping policy

Appart 17 Shipping Policy

At Appart 17, we do everything we can to ship your orders quickly and safely. Please read our shipping policy below to understand our procedures, delivery methods, delivery times and shipping costs.

1. Delivery Areas

Appart 17 delivers to Belgium, France, the European Union and the rest of the world. Some items may be subject to shipping restrictions depending on the destination and local regulations.

2. Delivery Methods

Two delivery methods are offered when you complete your order:

  • Pickup point delivery (Mondial Relay): your parcel is delivered to the pickup point of your choice, where you can collect it at your convenience.
  • Home delivery (DPD): your parcel is delivered directly to the address given with your order.

You can also use our Click & Collect service: order online and collect your order free of charge, ready within 1 hour during our opening hours, in one of our shops on Rue des Grands Carmes, 1000 Brussels: number 17 (women and men) or number 11 (kids), your choice at checkout.

3. Delivery Times

Orders are prepared and shipped as quickly as possible once payment has been received. After dispatch, delivery times are generally as follows:

  • Belgium: between 2 and 5 working days.
  • France: between 3 and 5 working days.
  • European Union: between 3 and 6 working days, depending on the destination.
  • International (outside the European Union): delivery times may vary depending on customs procedures and the destination. We recommend allowing extra time.

These times are indicative and may vary during periods of high demand (holidays, sales) or in exceptional circumstances (bad weather, strikes).

4. Shipping Costs

Shipping costs are calculated according to the destination of your order and the delivery method chosen:

  • Belgium: Mondial Relay pickup point: €4.90 — Home delivery (DPD): €6.90
  • France: Mondial Relay pickup point: €5.90 — Home delivery (DPD): €8.90
  • European Union: Mondial Relay pickup point: €9.90 — Standard home delivery: €9.90
  • International (outside the European Union): €29

Free delivery: for any order of €75 or more, delivery is free to Belgium, France and the European Union, whatever the delivery method chosen.

The exact costs will be shown when you complete your order, before payment is confirmed.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number to follow the status of your delivery directly on the website of our partner carrier (Mondial Relay or DPD).

6. Delivery Address and Details

It is essential to check that the delivery address or the pickup point selected with your order is correct and complete. Appart 17 cannot be held responsible for delays or delivery errors caused by an incorrect or incomplete address provided by the customer. If a parcel is returned because of a wrong address, the cost of reshipping will be borne by the customer.

For pickup point deliveries, remember to collect your parcel within the time stated in the carrier's notification email. After that time, the parcel is automatically returned to us and the cost of reshipping will be borne by the customer.

7. Delays and Delivery Incidents

Although we strive to meet the delivery times indicated, delays may occur for reasons beyond our control (weather conditions, transport incidents, etc.). In the event of a significant delay, please contact our customer service, who will tell you the status of your order and take the necessary steps.

8. Damaged or Missing Items

We recommend checking the condition of your parcel on arrival. If an item is damaged or missing, contact us within 48 hours of delivery, providing photos of the parcel and of the item concerned. We will work with you to find a suitable solution (replacement, refund, etc.).

9. International Shipping

For shipments outside Europe, customs duties and additional taxes may apply. These are payable by the customer directly to the local authorities. Appart 17 has no control over these charges and cannot be held responsible for delays caused by customs procedures.

10. Customer Service and Support

If you have any questions or concerns about your delivery, please do not hesitate to contact our customer service:

  • By email: contact@appart17.be
  • By phone: +32 (0)2 503 13 95

We are available to help you and to make sure your shopping experience is a pleasant one.

We hope this shipping policy answers all your questions. At Appart 17, your satisfaction is our priority, and we are committed to reliable, careful delivery for every order.